Privacy Policy
This Service Provider Privacy Policy (“Policy”) explains how Servlets, operated by Gonav Spaces Private Limited (“Company”, “we”, “our”, “us”), collects, uses, stores, shares, and protects the personal information of individuals and organizations who register as Service Experts, Local Workers, or Organizational Accounts (“you”, “your”) on our platform.
Our platform operates through Servlets.in, our mobile applications, and related communication channels, including but not limited to email, SMS, in-app notifications, and social media.
By registering or using the Servlets platform as a service provider, you agree to the terms outlined in this Policy.
1. Information We Collect
We may collect the following categories of information from you:
A. Identity & Verification Data
Full name, gender, date of birth
Government-issued ID documents (e.g., Aadhaar, PAN, Voter ID, Passport, Driving License)
Professional licenses or certifications
Organization registration documents (for businesses)
Profile photographs and work samples
B. Contact Information
Mobile number, email address
Residential or business address
Emergency contact details
C. Professional & Service Details
Service categories offered (e.g., beauty, cleaning, repairs, tutoring)
Work experience, skills, and qualifications
Availability schedule and service location preferences
Pricing preferences for bidding-based jobs
D. Transaction & Financial Information
Bank account details (for payouts)
GST or tax-related details (if applicable)
Invoices, earnings history, and payment logs
E. Usage & Device Data
IP address, device type, operating system, browser type
Location data for service matching
Platform usage statistics and in-app activity logs
F. Communication Data
Messages, calls, or media exchanged via Servlets communication tools
Customer feedback and ratings
2. How We Use Your Information
We use your information for purposes including:
Identity Verification & Onboarding – To confirm your authenticity before activating your account.
Service Matching – To connect you with customers or organizations in your area.
Bidding System – To facilitate price quotations and service negotiations.
Payments & Invoicing – To process payouts and manage financial transactions.
Dispute Resolution – To investigate complaints or claims.
Compliance – To fulfill legal and regulatory requirements.
Platform Improvements – To enhance service quality, develop new features, and optimize user experience.
Security & Fraud Prevention – To detect, prevent, and respond to fraudulent activity.
Marketing & Communication – To send relevant service opportunities, policy updates, and offers (opt-out available).
3. Sharing of Information
We may share your information:
With customers requesting your services
With partner organizations for operational support
With payment processors and banking institutions
With government authorities when legally required
With insurance providers (if applicable)
Within Gonav Spaces Pvt. Ltd. group companies for legitimate business needs
We do not sell your personal data to third parties.
4. Data Storage & Retention
Your data is stored securely on encrypted servers.
We retain your information as long as your account is active or as required by law.
Inactive accounts may be archived but will remain subject to this Policy.
5. Data Security
We implement industry-standard measures, including:
Data encryption (in transit and at rest)
Secure login mechanisms with OTP or multi-factor authentication
Access controls to limit data handling to authorized personnel only However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You may:
Access, correct, or update your information
Request deletion of your account (subject to legal retention requirements)
Withdraw consent for certain processing activities
Opt-out of marketing communications
Requests can be made via [email protected].
7. Location Tracking
If you opt in, we may collect your live location to:
Match you with nearby service requests
Track job completion
Calculate distance-based service charges You may disable location tracking, but this may limit your ability to receive jobs.
8. Third-Party Services
We may use third-party tools for:
Payment processing
Background verification
Marketing and analytics These providers have their own privacy policies, which we recommend reviewing.
9. Updates to This Policy
We may update this Policy from time to time. Continued use of the platform after updates constitutes acceptance of the revised Policy.
10. Contact Us
For questions, concerns, or complaints regarding this Policy or our data practices, contact: Email: [email protected] Phone: +91 836-SERVLET Postal Address: Gonav Spaces Private Limited, 29-42, Opp. Police Station, Main Road, Addanki, 523201, AP, IN.