Privacy Policy

Gonav Spaces Private Limited (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access and use our mobile application Servlets, our website servlets.in, and any related services (collectively, the “Platform”).

By using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect the following types of information to operate the Platform:

1.1 Information You Provide Directly

  • Account Information: Name, email address, mobile number, password, KYC documents (PAN, Aadhaar, or other ID proofs).

  • Service Requests: Details about the service you require, including preferred dates, time slots, and special instructions.

  • Payment Information: UPI details, bank account, or card details (processed via secure payment gateways).

  • Organisation Accounts: Organisation name, contact details, assigned managers, and employee details for account management.

  • Bidding Details: Quotes submitted by you or accepted from service experts.

1.2 Information Collected Automatically

  • Device type, IP address, location data (to connect you with nearby service providers), browser type, and OS version.

  • Log data about your activity on the Platform (pages visited, services requested, bids placed, communications with service providers).

1.3 Information from Third Parties

  • Data from payment gateways, identity verification services, and background check providers.

  • Information from social media accounts if you choose to link them.

2. How We Use Your Information

We use your data for:

  1. Verifying your identity and enabling account creation.

  2. Connecting you with verified or local (unverified) service experts.

  3. Managing service requests, including scheduling, bidding, and payments.

  4. Facilitating communication between you and service experts.

  5. Processing payments and managing subscriptions.

  6. Providing AI-based service matching and request categorisation.

  7. Detecting and preventing fraud, abuse, and security incidents.

  8. Sending service updates, booking confirmations, and promotional offers.

  9. Complying with legal obligations.

3. Data Sharing

We may share your personal data:

  • With Service Experts: To enable them to provide the service you have requested.

  • With Organisations: If you are part of an organisation account.

  • With Payment Processors: For secure payment processing.

  • With Verification Partners: For background checks and KYC.

  • With Law Enforcement: If required by law or for fraud prevention.

Note: For local/unverified service providers engaged through the bidding system, Servlets only shares basic request details. The Company does not guarantee their service quality or take liability for damages unless insurance is purchased.

4. Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to:

  • Remember your login sessions.

  • Measure traffic and usage patterns.

  • Provide relevant service suggestions.

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Retention

We retain personal data as long as necessary to:

  • Fulfil the purposes outlined in this policy.

  • Comply with legal obligations.

  • Resolve disputes.

Upon account closure, data will be anonymised or securely deleted, except where retention is required by law.

6. Security Measures

We implement:

  • SSL/TLS encryption for data transmission.

  • Role-based access control.

  • Regular vulnerability testing.

While we strive to protect your data, no method of transmission or storage is 100% secure.

7. Your Rights

You have the right to:

  • Access your personal data.

  • Correct or update inaccurate data.

  • Request deletion of your data.

  • Withdraw consent for marketing communications.

Requests can be sent to [email protected].

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

9. Third-Party Links

The Platform may contain links to external websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on servlets.in or the app.

11. Contact Us

Gonav Spaces Private Limited Registered Office: Gonav Spaces Private Limited, 29-42, Opp. Police Station, Main Road, Addanki, 523201, AP, IN. Email: [email protected] Phone: +91 836-SERVLET

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